Leadero - Privacy Policy

Terms of Service for Leadero.io

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Last Updated: 14th May 2025

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Welcome to Leadero.io (the "Site"). This Site is owned and operated by GREENHOUSE LEARNING LLP ("We", "Us", or "Our"), a Limited Liability Partnership registered in England and Wales under company number OC446655, trading as Leadero.

By accessing or using our Site, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Site.

By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website ¹ or services.

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Effective Date: 14th May 2025

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1. Introduction

Welcome to Leadero. This Privacy Policy explains how GREENHOUSE LEARNING LLP, trading as Leadero ("Leadero," "we," "us," or "our"), collects, uses, shares, and protects your personal data when you visit our website https://leadero.io (the "Site") or interact with us.

GREENHOUSE LEARNING LLP is a Limited Liability Partnership registered in England and Wales with company number OC446655. Our registered office is at 17 Moira House, Gosling Way, London, England, SW9 6JP.

We are committed to protecting your privacy and complying with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR).  

For any questions about this Privacy Policy or our data protection practices, please contact us at: Email: hello@leadero.io] Postal Address: 17 Moira House, Gosling Way, London, England, SW9 6JP.

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2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Your first name and last name if you provide it (e.g., when filling out a contact form).
• Contact Data: Your email address, phone number (if provided), and the content of your query when you contact us.
• Technical Data:
  
  • Internet Protocol (IP) address of visitors to our Site. This is collected by our web hosting provider (Webflow) for essential purposes such as security, diagnosing technical problems, and ensuring the operational integrity of the Site. This data is generally aggregated or pseudonymised and not used to personally identify you unless for security investigations.
  • Information about your browser type and version, operating system, and device type, primarily collected by our web hosting provider for ensuring compatibility and optimal display of our Site.

We do not currently use cookies for tracking, analytics, or advertising purposes. Our website platform, Webflow, may use essential cookies that are strictly necessary for the proper functioning of the Site (e.g., session cookies, security cookies). For more information on Webflow's practices, please refer to Webflow's own Privacy Policy and Cookie Policy.

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3. How We Collect Your Personal Data

We collect personal data in the following ways:

• Direct Interactions: When you voluntarily provide it to us, such as when you:
  
  • Fill in a contact form on our Site.
  • Correspond with us by email or phone.
  • Request information about our services.
• Automated Technologies or Interactions:
  
  • As mentioned above, our web server (hosted by Webflow) automatically collects limited Technical Data (like IP addresses) as part of its standard operation and for security purposes.

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4. Lawful Basis for Processing Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To respond to your enquiries and communicate with you: Where you have contacted us, we process your Identity Data and Contact Data based on our legitimate interest in responding to your communication and addressing your query, or to take steps at your request prior to potentially entering into a contract with you.  

• To operate and secure our Site: We process Technical Data (such as IP addresses) based on our legitimate interest in maintaining the security and operational integrity of our Site, preventing fraud, and diagnosing technical issues.
• To comply with a legal obligation: We may process your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
• With your consent: If we wish to use your personal data for any other purpose not covered by another lawful basis (for example, for future marketing communications if we were to introduce them), we would seek your explicit consent beforehand and you would have the right to withdraw that consent at any time.

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5. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide you with information you have requested.
• To manage our relationship with you.
• To ensure the security and stability of our Site.
• To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To comply with legal and regulatory requirements.

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6. Disclosure of Your Personal Data

We do not sell or rent your personal data to third parties. We may have to share your personal data with the parties set out below for the purposes described in Section 5:

• Service Providers:
  
  • Webflow, Inc.: Our website hosting and platform provider. Webflow processes Technical Data on our behalf as a data processor to enable the functioning and security of our Site. Webflow may store and process data in various locations, including the United States. We rely on Webflow's adherence to appropriate data transfer mechanisms (such as the UK Extension to the EU-US Data Privacy Framework or Standard Contractual Clauses with an International Data Transfer Agreement/Addendum) to ensure that any data transferred outside the UK is adequately protected. Please refer to Webflow's Privacy Policy for more details on their data handling practices.
  • Other IT and system administration service providers acting as processors who provide essential support for our business operations.
• Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services, where necessary for our legitimate business interests or legal compliance.
• Regulators and Other Authorities: HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions, ensuring they have appropriate data processing agreements in place.

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7. International Data Transfers

As noted above, our website is hosted on Webflow. This means that personal data, particularly Technical Data, may be transferred to, stored, and processed in countries outside of the United Kingdom, including the United States.

When we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK authorities (an "adequacy decision").
• Where we use certain service providers, we may use specific contracts approved by the UK authorities which give personal data the same protection it has in the UK (such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses).
• For transfers to providers in the US, we may rely on their certification under the UK Extension to the EU-US Data Privacy Framework, provided they are certified.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK

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8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. These measures include access controls, encryption where appropriate and staff training on data protection.

In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

For example:

• Correspondence relating to general enquiries may be kept for 2 years.
• Technical logs (like IP addresses for security) may be kept by our hosting provider for a limited period necessary for security and operational integrity.

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10. Your Legal Rights under UK GDPR

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent (where consent is the lawful basis).

If you wish to exercise any of the rights set out above, please contact us at [Insert your dedicated privacy email address, e.g., hello@leadero.io].

You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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11. Children's Privacy

Our Site and services are not intended for children under the age of 16, and we do not knowingly collect data relating to children.

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12. Links to Other Websites

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

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13. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on 14 May 2025. Any changes will be posted on this page. We may also notify you of significant changes by email if we hold your email address and the change directly affects you.

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14. How to Complain

We hope to resolve any query or concern you raise about our use of your information. Please contact us in the first instance at hello@leadero.io.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (https://www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

ICO website: https://www.ico.org.uk

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